Cancellation and return policy

Cancellation Policy:

You can easily cancel your online order before the item has been shipped and your order amount will be refunded. If the item you have booked has already been shipped and not been delivered, you won’t be able to cancel the order. Here, your amount refund will be processed only once we receive the item back from the courier depot.

In case you want to cancel an item you ordered:
Sign in to your Gunmetal account and visit my account page, identify the item to be cancelled. You will notice cancel links on each item in that order. Click on the cancel link, Mention the reason for cancellation, select mode of refund and confirm cancellation. Once your cancel request is created, we will make sure that the cancellation is processed as soon as possible.

Return Policy:

Our aim is to keep you happy and if your expectation is not met, you can return the items within 7 days as per below mentioned clauses

  • The following general returns policy is applicable to all items sold on, if it fulfils one or more of the following conditions:
    • Was delivered in a physically damaged condition
    • Is different from what was ordered ( in terms of size and length )
    • You have provided incorrect delivery address
    • You have learnt that purchase made was a result of fraudulent activity or a phishing attack
  • Products marked as "non-returnable" on the product detail page cannot be returned. 
  • All items must be returned in their original condition, with price tags intact, user manual, original accessories and in the original manufacturer’s box/packaging as delivered to you. We may reject the return pickup if the items are not returned according to the policy.
  • Return the items in the original condition with the MRP and brand tag to avoid pickup cancellation. We will not process a replacement or refund if the pickup is cancelled owing to missing MRP tag.
  • Same product cannot be returned or replaced more than two times. If product return request occurs for the third time, Gunmetal in will not process the replace/return request.
  • Gunmetal in will replace/refund within 30 days from the date of return request