FAQ

Common Questions:

  • If I would like to return my order, how do I do that?
    • Answer
      For online order returns, you have a simple way to return your purchase to us within 7 days from the date of delivery. Conveniently mail it back to us to process a return or exchange by using your order history under “My Accounts” . We will refund you in the same method you paid us.  For any assistance, contact Gunmetal Consumer Relations at 080-23596933 or email us at feedback@gunmetal.in for help.
  • Can I get a price adjustment for items now on sale by returning already bought items ?
    • Answer
      No , price adjustment cannot be made.
      For any assistance, contact Gunmetal Consumer Relations at 080-23596933 or email us at feedback@gunmetal.in for help.
  • How can I return an item using wallet pyament ?
    • Answer
      Items purchased using wallets will follow the same process as other payment methods and a credit will be applied to wallet account
  • When can I expect the account to be re-credited back?
    • Answer
      If the item satisfies our return policy clauses, we will refund all payments received from you no later than 30days after the date when we received your request. Refunds will be credited back to your original method of payment.
  • When should I raise a return request?
    • Answer - Return request has to be raised immediately without any delay , within 7days from the date of delivery Gunmetal.in is not liable for any delays or for non-performance due to force majeure.